Guest User
January 25, 2025
The water house we stayed in had a swimming pool. The room was big and there was a beautiful sea view on the balcony. From the moment we left the airport, the guy who picked us up, the guy on the speedboat, and the guy who sent us off really provided excellent service. When we arrived at the hotel pier, the management staff led the service staff to warmly welcome us on the island. When we left, they waved goodbye at the pier until they disappeared into the vast ocean... My English is not good, but I met Bonan, a girl from Baoji, China, on the island. She enthusiastically and proactively provided us with high-quality service, introduced us to information about the island, took our orders, booked boats, and delivered things to our room over and over again on hot days. When the room cleaner didn't clean for us, change towels, take out the trash, or deliver mineral water, she personally went to the room to serve us... I don't know why the room cleaner didn't serve us. I turned over the sign for room cleaning twice, but found it was turned back when I returned to the room. The room was still not cleaned. I don't know if I didn't tip the night I came. I didn't have change that day, so I went to the front desk to change change after dinner. However, there was no room service from the second to the third night. It was not until I told Bonan that the bathroom trash can was full and the mineral water was finished that Bonan came to the bathroom to watch over it, and then they started cleaning. I chose this hotel because they have a high score of 4.9. To be honest, all the services and details of the hotel are very good, but the behavior of the room boy really makes me feel that he is holding the hotel back and letting the chain down. I hope the hotel will strengthen its management so that all tourists who come to the beautiful Baros Island can return happily...
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